Refund Policy
Clear refund rules for prepaid subscriptions and fair billing expectations.
Dvyapar subscriptions are prepaid according to the selected cycle.
Billing is tied to the subscription period you choose. That means the customer pays in advance for access to the plan during the relevant cycle.
Initial subscription refund requests may be considered within a limited window after purchase.
We may review refund requests submitted within 7 days of the original purchase date for an initial subscription. The request must be clear, complete, and tied to the account that made the purchase.
Certain cases are outside the refund policy because the plan has already been used or violated.
- Renewal cycles that have already been consumed.
- Accounts suspended or terminated for policy or legal violations.
- Usage that goes beyond fair trial or evaluation limits.
Send a complete request with the billing details so support can verify the account.
Email the billing details and the reason for the refund request to support. We review eligibility and may ask for additional context before approving the request.
Approved refunds are returned through the original payment flow where possible.
Approved refunds are typically processed within 7 to 10 business days, subject to payment gateway or bank timelines.
The policy is designed to be predictable for both self-serve buyers and sales-assisted customers.
Use the support team if you need help with a refund, invoice, or subscription question.
The request will be sent to billing@dvyapar.com.